Frequently Asked Questions (FAQ)

Welcome to unisoccer store. Below you'll find answers to the questions we receive most often. If you need additional assistance, please contact our customer support team.

General Questions

Who is unisoccer store?

unisoccer store is a football-inspired lifestyle store offering football apparel, accessories, fan merchandise, and customization options for customers around the world.

How can I contact customer support?

You can contact us anytime at:

Email: 3561525@qq.com

Working Days: Monday – Sunday

Working Hours: 8:00 AM – 8:00 PM

Our support team typically responds within 48 hours.

Where are you located?

unisoccer store Ltd.

128 City Road

United Kingdom

Ordering

How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.

Can I modify or cancel my order?

Orders may be modified or canceled within 12 hours of purchase.

Once an order enters processing, modifications or cancellations may no longer be possible.

If you need assistance, please contact us as soon as possible.

Will I receive an order confirmation?

Yes.

After your order is successfully placed, an order confirmation email will be sent automatically.

I entered the wrong shipping address. What should I do?

Please contact our customer support team immediately.

If your order has not yet been processed, we may be able to update the shipping information.

Custom Orders

Do you offer customized products?

Yes.

Selected products may be customized with names, numbers, or other available personalization options.

Customization options vary by product and will be displayed on the product page.

Can I change my customization details after placing an order?

Customized orders enter production shortly after purchase.

Changes may only be possible within 12 hours of ordering.

Please contact us immediately if changes are required.

Are customized items eligible for returns?

Customized products are generally non-returnable unless they arrive damaged, defective, or incorrect.

Shipping & Delivery

Do you offer free shipping?

Yes.

• Orders over €35 qualify for Free Shipping.

• Orders below €35 are charged a flat shipping fee of €5.

Do customers need to pay import duties or taxes?

No.

Customers are not required to pay additional import duties or taxes upon delivery.

Stadium Culture covers applicable import-related charges whenever possible to ensure a smoother shopping experience.

How long does order processing take?

Most orders are processed within 2–7 working days.

Processing times may vary during holidays, promotions, or periods of high demand.

How long does shipping take?

Estimated delivery times:

Europe: 5–12 Working Days

United Kingdom: 5–10 Working Days

United States & Canada: 7–15 Working Days

Australia & New Zealand: 7–15 Working Days

Other International Destinations: 7–20 Working Days

Delivery times are estimates and may vary due to customs clearance or local carrier operations.

How can I track my order?

Once your order has been shipped, a tracking number will be sent via email.

You can use the tracking information to monitor your shipment's progress.

My package is delayed. What should I do?

Occasional shipping delays may occur due to weather conditions, customs processing, or carrier issues.

If your order appears significantly delayed, please contact our support team and we will be happy to assist.

What happens if my package is lost?

If your shipment appears lost in transit, please contact us.

Our team will work with the shipping carrier to investigate and determine an appropriate solution.

Returns & Refunds

What is your return policy?

We offer a 30-Day Return Policy.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

How do I start a return?

To initiate a return, contact us at:

3561525@qq.com

Please include:

• Order Number

• Customer Name

• Reason for Return

• Photos (if applicable)

Our support team will provide return instructions.

How long does it take to receive a refund?

Once the returned item has been received and approved, refunds are generally processed within 5–10 business days.

The exact timing depends on your payment provider.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery.

Our team will review the issue and arrange an appropriate resolution, which may include:

• Replacement Item

• Partial Refund

• Full Refund

Are shipping fees refundable?

Shipping fees are generally non-refundable unless the return is the result of our error or a defective product.

Products & Sizing

How do I choose the correct size?

Please refer to the size guide available on each product page.

If you are unsure which size to choose, contact our support team before placing your order.

Will the product look exactly like the photos?

We make every effort to display products accurately.

However, slight differences in color or appearance may occur due to screen settings, lighting conditions, and photography.

What if an item is out of stock?

Popular products may occasionally sell out.

Inventory is updated regularly, so we recommend checking back frequently.

Payments & Security

What payment methods do you accept?

Currently, Stadium Culture accepts:

• American Express

• JCB

• Mastercard

• Visa

Additional payment methods may be introduced in the future.

Is checkout secure?

Yes.

All transactions are processed through secure encrypted payment gateways designed to protect your payment information.

In what currency will I be charged?

The currency displayed during checkout will be the final currency used for payment.

Your card provider may apply exchange rates if applicable.

Contact Us

Need More Help?

If you cannot find the answer you're looking for, our customer support team is always available to assist you.

Stadium Culture Ltd.

128 City Road

United Kingdom

Email: 3561525@qq.com

Working Days: Monday – Sunday

Working Hours: 8:00 AM – 8:00 PM

Shop with Confidence

✓ Free Shipping on Orders Over €35

✓ €5 Flat Shipping Fee on Orders Below €35

✓ No Additional Import Duties or Taxes for Customers

✓ Secure Checkout

✓ Worldwide Shipping

✓ Dedicated Customer Support

✓ 30-Day Returns

Thank you for choosing unisoccer store.