Teruggavebeleid

Last Updated: June 2026

At unisoccer store, customer satisfaction is important to us. We want you to shop with confidence, knowing that we offer a simple and transparent refund process.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a refund, returned items must:

• Be unused and in original condition

• Include original packaging whenever possible

• Not show signs of wear, damage, or alteration caused by the customer

How to Request a Refund

To start a return or refund request, please contact our support team:

Email: 3561525@qq.com

Please include:

• Order Number

• Full Name

• Reason for Return

• Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Refund Approval

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

In such cases, Stadium Culture may offer:

• A replacement item

• A full refund

• A partial refund where appropriate

Supporting photos may be required to help us resolve the issue quickly.

Non-Refundable Items

The following items are not eligible for refunds unless they arrive damaged or incorrect:

• Personalized or customized products

• Clearance or final-sale items

• Gift cards

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order enters processing or has been shipped, cancellation may no longer be possible.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Customers may be responsible for return shipping costs unless otherwise agreed by our support team.

Duties and Taxes

Customers are not required to pay additional import duties or taxes upon delivery. Any applicable duties and taxes are handled by Stadium Culture whenever possible.

Contact Information

unisoccer store Ltd.

Email: 3561525@qq.com

Working Days: Monday – Sunday

Working Hours: 8:00 AM – 8:00 PM

Shop with Confidence.